At w9999, your privacy matters. This Privacy Policy explains what personal data we collect from Pakistani players, why we collect it, how it is used, who it may be shared with, and what rights you have over your own information. Please read it carefully alongside our Terms & Conditions.
These cards summarise the six privacy principles that guide how w9999 handles the personal data of all Pakistani players. Full details are in the legal text below.
w9999 collects only the personal data that is strictly necessary for account registration, identity verification, payment processing and responsible gaming compliance. We do not collect data speculatively or hold information beyond its required retention period.
All personal data held by w9999 — including CNIC copies, payment records and account credentials — is stored using industry-standard encryption. Access is restricted to authorised personnel on a need-to-know basis. We conduct regular security reviews of our data storage infrastructure.
w9999 does not sell, rent or trade your personal data to any third party for their own marketing or commercial purposes. Data sharing with third parties is limited to what is required to operate the platform — payment processors, KYC verification services and regulatory bodies — and only under strict data protection agreements.
Pakistani players have clear rights over their own data under this Privacy Policy, including the right to access what we hold, request corrections, ask for deletion and object to certain processing activities. w9999 has a dedicated process for handling data rights requests through our support team.
w9999 uses cookies and similar tracking technologies solely to improve platform functionality, maintain session security and analyse aggregate usage patterns. We do not use third-party advertising cookies or tracking pixels that follow you across other websites after you leave w9999.pro.
w9999 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including compliance with our international gaming licence obligations, anti-money laundering record-keeping requirements and any applicable legal retention periods. Data is securely deleted once the retention period expires.
Every registered w9999 player has the following rights with respect to their personal data. To exercise any of these rights, contact our support team via live chat.
You may request a copy of all personal data w9999 holds about you at any time. We will provide this within 30 days of a verified request.
If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected. Update requests can be submitted via support chat.
You may request deletion of your personal data in certain circumstances. Note that data required for legal or regulatory compliance cannot be deleted until the applicable retention period expires.
You may object to certain processing activities, including direct marketing communications from w9999. Objections are processed within 14 days.
In certain situations you may request that w9999 restrict how your data is processed while a query or objection is being investigated and resolved.
Where technically feasible, you may request that your personal data be provided to you in a structured, machine-readable format for transfer to another service.
Where w9999 processes your data on the basis of consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
This Privacy Policy ("Policy") describes how w9999 ("w9999", "we", "us", "our") collects, uses, stores, shares and protects the personal data of individuals ("Player", "User", "you") who access or use the w9999 online gaming platform available at w9999.pro, including all associated services, account management functions, payment systems and promotional programmes.
w9999 takes its data protection obligations seriously. We are committed to handling your personal information with transparency, integrity and appropriate security measures. This Policy has been written in plain English so that Pakistani players can clearly understand how their data is managed, without having to wade through unnecessarily complex legal language.
This Policy should be read alongside the w9999 Terms & Conditions and Responsible Gaming Policy, both of which contain additional provisions that relate to how your account data is processed. By registering a w9999 account or continuing to use the platform, you confirm that you have read and understood this Privacy Policy.
Important: The w9999 platform is strictly intended for adults aged 21 years and above. If you are under 21, you must not register an account or provide any personal data to w9999. We implement CNIC-based age verification to enforce this requirement.
For the purposes of this Privacy Policy, w9999 acts as the data controller in respect of all personal data collected from players through the w9999.pro platform. As data controller, w9999 determines the purposes for which personal data is collected and the means by which it is processed.
w9999 operates under an international gaming licence. All data processing activities are carried out in compliance with the data protection obligations imposed by that licence and by applicable international data protection standards. Where w9999 engages third-party processors to perform specific functions — such as payment processing or KYC verification — those processors act solely on w9999's instructions and under binding data processing agreements.
If you have any questions about how w9999 processes your personal data, or wish to exercise any of your data rights, please contact our support team via live chat at w9999.pro or by emailing [email protected] (plain text — not a clickable link).
When you register an account, complete KYC verification, make a deposit or contact our support team, you provide us with personal data including but not limited to:
When you access and use the w9999 platform, certain data is collected automatically through technical means, including:
w9999 may receive personal data about you from authorised third-party sources in connection with our compliance obligations, including:
Data minimisation in practice: w9999 only requests the specific documents and information needed for the purpose at hand. We do not ask for data that serves no legitimate function in operating your account or satisfying our regulatory obligations.
w9999 processes your personal data on one or more of the following lawful bases depending on the specific purpose:
| Processing Purpose | Lawful Basis |
|---|---|
| Account registration and management | Performance of a contract (the w9999 Terms & Conditions) |
| KYC identity verification | Legal obligation under our gaming licence |
| Payment processing and transaction records | Performance of a contract; legal obligation (AML compliance) |
| Fraud detection and security monitoring | Legitimate interests of w9999 and protection of players |
| Responsible gaming monitoring | Legal obligation; legitimate interests |
| Promotional communications (where opted in) | Consent |
| Platform analytics and improvement | Legitimate interests of w9999 |
| Regulatory reporting and audit | Legal obligation under our gaming licence |
w9999 uses the personal data we collect for the following specific purposes:
w9999 does not sell, rent, trade or otherwise disclose your personal data to third parties for their own commercial purposes. Data is shared only in the following specific circumstances and with appropriate safeguards in place:
w9999 engages carefully selected third-party processors to support platform operations. These include:
All third-party processors are bound by data processing agreements that restrict how they may use your data. They are prohibited from using your data for any purpose other than the specific service they provide to w9999.
w9999 may disclose personal data to regulatory authorities, law enforcement agencies, courts or other government bodies where required to do so by law, by our gaming licence obligations, or where disclosure is necessary to prevent fraud or protect the rights, property or safety of w9999 or its players.
In the event of a merger, acquisition, restructuring or sale of all or part of w9999's business, your personal data may be transferred to the acquiring or successor entity as part of that transaction. You will be notified of any such transfer and of any changes to this Privacy Policy that result from it.
w9999 retains personal data for no longer than is necessary for the purposes for which it was collected, subject to any legal or regulatory retention requirements. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Gaming licence obligation |
| KYC documents (CNIC copies) | Duration of account + 5 years after closure | AML compliance requirement |
| Transaction records | 7 years from transaction date | Financial record-keeping obligation |
| Betting and gaming history | 5 years from account closure | Gaming licence obligation |
| Support communications | 3 years from date of communication | Dispute resolution; quality assurance |
| Marketing consent records | Until consent withdrawn + 3 years | Proof of lawful processing |
| Self-exclusion records | Duration of exclusion + 7 years | Responsible gaming obligation |
Once a retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.
w9999 uses cookies and similar local storage technologies on the w9999.pro platform. A cookie is a small text file placed on your device when you visit a website. The following categories of cookies are used on w9999.pro:
w9999 does not use third-party advertising cookies, retargeting pixels or cross-site tracking technologies. You will not be followed by w9999-related advertising after leaving w9999.pro.
You may control cookie settings through your browser preferences. Please note that disabling strictly necessary cookies will affect your ability to log in and use core platform features.
w9999 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. Our security measures include:
While w9999 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. You also have a role to play in keeping your account secure: use a strong, unique password for your w9999 account, do not share your login credentials, and contact us immediately if you suspect unauthorised access.
Security reminder: w9999 support staff will never ask for your password via live chat or email. If you receive any communication requesting your w9999 password, treat it as a phishing attempt and report it to our support team immediately.
The w9999 platform is strictly intended for adults aged 21 years and above. w9999 does not knowingly collect personal data from persons under 21. Age verification through CNIC-based identity checking is a mandatory step in the w9999 account registration and KYC process.
If w9999 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to close the account, refund any deposits where feasible, delete the associated personal data, and report the matter where required by our licence obligations.
Parents and guardians who believe that a minor may have registered a w9999 account should contact our support team immediately via live chat so that the account can be investigated and closed without delay.
To exercise any of the data rights described in the Your Data Rights section of this page — including access, rectification, erasure, restriction, portability, objection or withdrawal of consent — please contact the w9999 support team using one of the following channels:
To protect your privacy, w9999 will verify your identity before processing any data rights request. You will be asked to confirm details that match your registered account. w9999 will respond to all verified data rights requests within 30 days. In complex cases, this period may be extended by a further 30 days, and you will be informed of the extension within the initial 30-day window.
There is no charge for submitting a data rights request. If requests are manifestly unfounded or excessive, w9999 reserves the right to charge a reasonable administrative fee or decline to act, in which case you will be given a written explanation.
As w9999 operates under an international gaming licence, some of your personal data may be processed or stored in countries outside Pakistan. Where such transfers occur, w9999 ensures that appropriate safeguards are in place, including contractual protections with our data processors that require them to handle your data in accordance with standards equivalent to those set out in this Privacy Policy.
w9999 does not transfer personal data to countries or organisations that cannot demonstrate an adequate level of data protection. All international data transfers involving KYC documents, financial records and sensitive personal data are subject to enhanced contractual safeguards.
w9999 reserves the right to update or modify this Privacy Policy at any time. Where changes are material — such as a change to the categories of data collected, the purposes for which data is used, or the third parties with whom data is shared — we will notify registered players by email to their registered address and via a prominent notice on the w9999 platform, prior to the changes taking effect.
Minor changes, such as corrections of typographical errors or clarifications that do not affect the substance of the Policy, may be made without prior notice. The effective date at the top of this document will always reflect the date of the most recent revision.
Your continued use of the w9999 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept any changes to this Policy, you must cease using the platform and contact support to arrange account closure and withdrawal of any remaining balance.
If you have any questions, concerns or complaints regarding this Privacy Policy or the way w9999 handles your personal data, please do not hesitate to reach out through the following channel:
Our data protection team aims to respond to all privacy-related enquiries within 5 business days. For formal data rights requests, the 30-day statutory response window applies as described in Section 11 above.
Your trust matters to w9999. We are committed to handling all privacy concerns promptly and transparently. If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the supervisory authority under w9999's international gaming licence.
Now that you understand how w9999 protects your personal information, you can play with confidence. Join Pakistan's most trusted online gaming platform — cricket betting, live casino and slots — all for eligible players aged 21 and above.
Create Your w9999 Account Read Terms & Conditions